Tuesday August 5, 2008 #56

 “Character is not built in a crisis, it is only exhibited”

 ~Robert Freeman

Today’s quote was told to me by my good friend and mentor, David K. Aaker and is a good reminder for all leaders and those who hope to lead.

For individuals, organizations, and even governments, crises come along when we least expect them – that is why they are called crises.  It is interesting to observe how crises are handled – life events like illnesses, divorces, and the like; organizational events such as mergers & acquisitions, labor unrest, sudden or unexpected economic or consumer behavior changes, etc.; and societal crises like wars, famine, riots, recessions and more. 

In crises, we look to our leader(s) for perspective, guidance, and yes, character.  The leaders who have spent their lives developing strong character traits inspire us with their grace under pressure, their confidence, optimism and clear vision for guiding us through this situation or event.  Those that have not developed these traits show their character as well:  over-reaction, panic, anger, petulance, lack of vision, or no reaction at all. 

You will face many crises in your life – personally or as a leader in an organization.  Will you be ready to showcase a character that will inspire those around you?  Your character will be exhibited.  Choose now to develop a character you will be proud of.

*Note:  David K Aaker is a dynamic and nationally known keynote speaker and trainer in Customer Service, Leadership and Communication. Check his website, www.davidkaaker.com for more information.