Tuesday May 28, 2013 #527
“The most important thing in communication is to hear what isn’t being said.”
~Peter F. Drucker
Great communicators are not only the erudite and inspiring orators we all think of. In reality, the best communicators are those with the courage and patience to really listen, to hear what is being said and perhaps most importantly, what is not being said. If you want to improve your communication skills, certainly practice your ability to inspire and energize others through your presentation style. But if you want to be truly exceptional, practice your listening skills and focus on what may lie beneath the words being spoken.